How can we help?
Answers about delivery, returns, sizing and paying on delivery. Still stuck? Send us a message at the bottom of the page.
Questions and answers
How do I pay for my order?
Every order is cash on delivery. You place the order online, and pay the courier in cash when your parcel arrives. No card details are needed at checkout.
How long will delivery take?
Standard delivery takes 3 to 5 business days and costs $5.99, or nothing on orders over $75. Express delivery arrives in 1 to 2 business days for $14.99.
Can I change or cancel my order?
Yes, as long as it has not left us yet. Send a message through the contact form below with your order number and what you would like to change, and we will sort it out.
How do discount codes work?
Add a code in your bag or at checkout. One code per order. WELCOME10 gives 10% off your order, and FAMILY15 gives 15% off orders of $150 or more.
Which countries do you deliver to?
We deliver to every country listed in the country menu at checkout. Prices are shown in US dollars.
Where is my wishlist saved?
Your wishlist and bag are saved in this browser on this device, so they are still there when you come back. They do not move across devices.
Shipping and delivery
Standard delivery
3 to 5 business days
$5.99, free on orders over $75
Express delivery
1 to 2 business days
$14.99
Orders are packed within one business day. The courier calls the phone number on your order before delivery, and you pay the total in cash when your parcel arrives.
Returns and exchanges
- 1
Tell us within 30 days
Send a message with your order number and the items you would like to return or swap.
- 2
Pack it up
Items should be unworn, unwashed and still have their tags. Shoes go back in their box.
- 3
Refund or new size
Once your parcel reaches us we send the new size or refund the item price.
Size guide
Measure over light clothing with a soft tape. If you are between two sizes, size up for a relaxed fit or down for a closer one.
Women
Body measurements in centimeters.
| Size | Bust | Waist | Hip |
|---|---|---|---|
| XS | 80 to 84 | 62 to 66 | 88 to 92 |
| S | 85 to 89 | 67 to 71 | 93 to 97 |
| M | 90 to 94 | 72 to 76 | 98 to 102 |
| L | 95 to 100 | 77 to 82 | 103 to 108 |
| XL | 101 to 106 | 83 to 88 | 109 to 114 |
Men
Body measurements in centimeters. Jeans are sized by waist in inches (28 to 36).
| Size | Chest | Waist | Neck |
|---|---|---|---|
| S | 88 to 94 | 74 to 80 | 37 to 38 |
| M | 95 to 101 | 81 to 87 | 39 to 40 |
| L | 102 to 108 | 88 to 94 | 41 to 42 |
| XL | 109 to 115 | 95 to 101 | 43 to 44 |
| XXL | 116 to 122 | 102 to 108 | 45 to 46 |
Girls and boys
Sized by age. If your child is between sizes, choose the larger one for room to grow.
| Size | Height (cm) | Chest (cm) | Waist (cm) |
|---|---|---|---|
| 4-5Y | 104 to 110 | 56 to 58 | 53 to 54 |
| 6-7Y | 116 to 122 | 60 to 62 | 55 to 57 |
| 8-9Y | 128 to 134 | 64 to 67 | 58 to 60 |
| 10-11Y | 140 to 146 | 70 to 73 | 61 to 63 |
| 12-13Y | 152 to 158 | 76 to 79 | 64 to 66 |
Baby
Sized by age and length.
| Size | Length (cm) | Weight (kg) |
|---|---|---|
| 0-3M | Up to 62 | Up to 6 |
| 3-6M | 62 to 68 | 6 to 8 |
| 6-12M | 68 to 80 | 8 to 10 |
| 12-18M | 80 to 86 | 10 to 12 |
| 18-24M | 86 to 92 | 12 to 13 |
Shoes
Our shoes use EU sizes. Here is how they convert to US sizes.
| EU | US women | US men | EU kids | US kids |
|---|---|---|---|---|
| 36 | 6 | Not available | 28 | 11 |
| 37 | 6.5 | Not available | 29 | 12 |
| 38 | 7.5 | Not available | 30 | 12.5 |
| 39 | 8 | Not available | 31 | 13 |
| 40 | 9 | 7 | 32 | 1 |
| 41 | 10 | 8 | 33 | 2 |
| 42 | Not available | 8.5 | 34 | 2.5 |
| 43 | Not available | 9.5 | Not available | Not available |
| 44 | Not available | 10 | Not available | Not available |
| 45 | Not available | 11 | Not available | Not available |
Contact us
Questions about an order, sizing or a return? Send us a message and we will reply by email. Including your order number helps us answer faster. You can also browse the full collection while you wait.